![]() Of course I walked down the street to retrieve the package.Īmazon email receipts no longer even list the items I purchased! I called my local post office and they had GPS tracking of such package delivery and they identified the actual delivery address. The USPS Informed Delivery told me that the package was delivered to my house, but it wasn’t at my house. I recently had a package delivered to my neighbor’s house a few houses down the street. It is possible that the package was delivered by the USPS, not by Amazon dedicated van. I don't think I have ever had a deliver without picture if it was delievered by Amazon (USPS delivery of course don't have pictures). I think what is unusual is that there is no picture associated with the delivery, so I am thinking that it was scanned but not delivered. Thus you are not describing anything unusual. No problem getting satisfaction eventually where satisfaction is defined as ultimate receipt or ultimate refund or something else. I have had more than one package delivered with a photo of the item at the front door of someone else's house. Click on the link from Amazon you have to report your issue. But, overall, for us, Amazon deliveries and customer service has been the best on the planet. ![]() Once in awhile, there's a new driver who just leaves the boxes on the ground "next to the large package box", (or worse, throws it over the security gate) and we then put in a complaint and give another notice update on delivery specifics. We have given Amazon instructions to deliver all packages in our front gate cargo size secure box and they do. There is a regional sub-distribution center with Amazon van deliveries and also private car/truck delivery fill ins. In our area (**only our specific rural area) There are more and more "loopholes" as time has passed. (not 3rd party).Īvoid 3rd party sellers sales and ship by, unless there is no choice.Īlways verify the "return policy". One time the CS agent stated when a delivery is running late the item may get checked as delivered even though it's not, but then processed the refundĪmazon chat with a customer service rep always results in outstanding results.Īlways purchase via Amazon Prime, and shipped from Amazon only. Safe place(s) turned out to be back gate, in the shrubs, in a flower pot with a sprinkler (it's as if these people never ever received a package in their life and don't know that it's okay to put it at the front door.Ĭontact Amazon Customer Service (Google the phone number) and let them know you did not receive the package. Sometimes there is a picture, sometimes there is not a picture. I have contacted Amazon and they are sending a replacement since they said they can't track the missing item. Has anyone had this experience? I am thinking that the package was scanned and but they didn't deliever it for some reason and is sitting on the truck. This is helpful if the package was delievered to a neighbor's house. When a package is delievered, there is typically a picture where I can see where it is delievered. I looked all around the house and the neighbors house but don't see it. Amazon said that it was delivered to a safe place.
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